Getting help using Windows Remote Assistance

There may be times when a "hands on" approach is going to work better than a continued exchange of emails. If I have directed you to this page please read through the following instructions. It will allow me to access your computer and perform the required tasks remotely.

Please note the following:-

  1. I can not access your computer without your permission
  2. I can not make any changes to your computer unless you give me permission to do so.
  3. I will tell you via a chat window what I intend to do before I do it.
  4. At any time you can regain full control by hitting the Escape key.

Success is dependent on getting a good Internet connection and ensuring that your computer's firewall and security software is configured to allow me access. When this works it provides a very good means of effecting a solution to an issue, however please be aware that if a connection can not be establish we will need to try something else.

First we need to ensure that your computer is set up to allow access using the Windows Remote Assistance application.

Log into your computer as the Administrator.

From the Windows Start button select "Control Panel"

In the Control Panel select Windows Firewall

In the Windows Firewall set up window select the Exceptions tab

Ensure that Remote Assistance is checked

 

 

Back to the Windows Start button and this time click "Help and Support"
Click "Invite a friend to connect to your computer with Remote Assistance"
Click "Invite someone to help you"

Either send an invitation using Windows Messenger or send an invitation via email.

My primary email address is pcooke@philc.net

My secondary email address is philc_designs@yahoo.com

Windows Messenger uses my email address as the contact info. pcooke@philc.net

It can sometimes help if we are in communication via the phone. My number is 502 839 6870
At this point you should be able to follow the on screen prompts to either invite by email or by using Windows Messenger.

Please note that I will do my very best to help you. Internet connections and gaining access can be problematical. When this works it works very well and provides a very efficient way of addressing issues. When it does not then it can be very frustrating. In those cases we'll find another way.

Thank you

PhilC